FAQ & RETURN POLICY
(we will try to make it short and sweet)

? WARRANTY
All imported products carry a standard 60 day warranty through us. Some products carry full manufacturer warranty where servicing is done directly through the manufacturer. Please drop off or send the item, along with its warranty card, back to our store. Shipping TO AC Gears will be covered by customer and we will cover the return shipping charge. Please email us before you send your purchase. Warranty valid only for electronic products. Not applicable to toys and other non-electronic products. Warranty will not be honored for user-induced defects. Please note that warranty servicing will be done by the manufacturer and it is up to the manufacturer's sole discretion if any fees are applied.

? RETURN POLICY
Things sold AC Gears are difficult to come by and our suppliers will not repackage any used items. A conditional 30 day return policy is therefore used.

All products can be returned to us for an exchange or a refund if the items are Brand New (item remains completely sealed, never used). Products that are opened or used cannot be returned. Customer is responsible for shipping the item back to our office. Refund will consist of unit price only, with a 10% restocking fee. Shipping costs are not refunded. Customer must contact us with the request to return before we issue a RMA number. Returns that do not meet the above conditions may be refused or disregarded. Unauthorized returns will not be processed. The 30 day period begins when the item is shipped and when the customer contacts us with the request to return.

All sales are final on sale products.

? ORDER CANCELLATION
Simple. Just contact us with your request (and a reason please, we would like to know why). All non-shipped orders can be canceled and refunded. Shipped order cannot be canceled.

? SHIPPING, BILLING, AND INTERNATIONAL CUSTOMERS
Please try to ship only to the credit card's billing address. Orders to recipient with a different name or different address may be delayed for verification purposes. (Yes we hate fraudsters too).

We will not ship to outside of the USA at this time. You may try our sister website: AudioCubes.com for international orders.

? OH MY GOD, IT'S IN JAPANESE!
YES! AND THAT'S WHY IT'S COOL! < end cap > We have a lot of Japanese products in Japanese packaging and Japanese manuals. But don't be intimidated, sushi made it here OK and we only carry those that are intuitive to use. If you have questions, simply contact us. More complicated products, such as Robots will always come with a comprehensive manual, or, a Japanese tutor.

? OTHER THINGS YOU MAY WANT TO KNOW
* Many items in our store and online are limited run products. Due to their rarity (hence less popularity) manufacturers often discontinue production soon after.
* We care about the environment and we recycle our packaging materials and boxes.
* In stock products are usually shipped the same day.


Phew, you've finished our entire FAQ page. If you still have questions, please contact us and we will reply you in a timely manner. Now you can go to our About page and read on. Enjoy!